PAYMENTS

 

How Can I pay?

You can pay by card or Paypal via our website .  Alternatively, you can pay us direct to our bank account with the following currencies: US dollars, British Pounds or Euros. If you require another currency or would like to pay with Crypto currency please let us know at the reservation stage.
 

How Much Deposit Is Needed To Secure My Booking?

50% deposit is required to secure your reservation. Except for reservations  within 60 days, after that period all payments must be paid in full.

 

When Is My Final Payment Due?

The remaining 50% of the payment will be due 60 days before the reservation date. Failure to pay the remaining payment, will result in cancellation of the reservation and loss of deposit.

 

What Is The Cancellation Policy?

You may cancel your reservation according to the following terms:

 

60 days or more before check in:  50% of the reservation price.

59 days - the day of check in:        0% of the reservation price.

 

Date Postponement can be made subject to a service fee of 5% of the total price. The same property venue is not guaranteed.

 

 

 

WELLNESS PROGRAMMES & LOCATIONS

Are practitioners certified and insured?

Yes, all of our practitioners have certified training, profound experience and are insured to practice internationally.

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Can wellness programmes be adapted to medical or personal needs?

Absolutely! The programmes are tailored around your wellness needs, all conditions, ailments and injuries will be taken into full consideration.

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Can experiences be delivered in private residences, yachts or villas?

Yes, we can design a wellness package to suit your residence. We would be happy to liaise with personal assistants, house managers or chiefs of staff for advanced planning and inspection needed to ensure you with the excellent personalised care you deserve.

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TRANSPORT & TRAVEL

Are Travel Fares Included In My Booking?

No, however you are able to arrange private aviation, boat and train journeys at an additional cost.

 

Are Transfers Included In My Booking?

Yes we will arranged transfers for arrival and departures, plus any excursions for the duration of your trip.

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PRIVACY & SECURITY

Will I need To Disclose My Personal Health Information?

Yes, a lifestyle questionnaire will be sent to you after the booking process. In order to match the right practitioners to meet your wellness goals. It will be shared with them, to ensure you with the excellent personalised care you deserve.

 

How do we protect member’s privacy?

Privacy is treated as a non-negotiable standard. We operate with clear confidentiality protocols, limit access to member information, and work only with trusted partners who meet our expectations for discretion. No public disclosure unless explicitly authorised by the member.

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How Do we protect member security?

Member security is approached with discretion and foresight. We work exclusively with vetted professionals and trusted partners, conduct advance planning where appropriate, and ensure all experiences are delivered with privacy, control, and minimal visibility. Security measures are tailored to each member and situation, never standardised or intrusive.

 

Will There Be Photography Or Filming On My Trip?

We take privacy extremely seriously and strictly forbid any member of our staff to film, record or photograph at the premises, unless explicitly requested by the member.

 

Will I Be Able To Add Security Personnel To My Booking?

Yes, we work with our trusted partners who are able to provide discreet protective services. With professionals who are crossed trained in medical response, cyber & privacy security.

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We would recommend a ratio of 1 professional to per 6 guests, plus a head of security. You may wish additional coverage during arrivals and departures and excursions.